Fresh groceries and daily essentials, delivered across Nepal.

The home screen works like the front of a good supermarket. A search bar sits at the top, categories are laid out as large, recognisable icons and promotions such as flash sales and a pharmacy banner draw attention without overwhelming the page. A customer can start shopping from here in a single tap.

Categories are chosen for the way families think: meat and fish, sauces, fruit and vegetables, healthy foods, snacks, baby care and more. Each category leads to a clean list of products, with filters that help narrow a long catalogue quickly.

Because customers visit often, the home screen also remembers what matters to them, surfacing frequent items and offers so that repeat shopping becomes faster each time.

A product page shows what a customer needs: a clear image, the name and size, the price, any discount and the availability. A quantity control and a single add-to-cart button make it easy to buy without leaving the page.

For products with different sizes or variants, the choice is presented clearly so the customer selects correctly the first time. Accurate information reduces wrong orders, which in turn reduces returns and refunds.

Related products and offers are suggested in a way that is useful rather than pushy, which helps customers complete a basket without having to search for each item.

The cart shows each item with its price, quantity and total, and makes changes quick. Customers can remove items, adjust amounts and see the running total update immediately, which matters when a family is working within a budget.

Below the items, the customer chooses how they want to receive the order. A delivery option is shown clearly alongside the cost, so that nothing about the total is a surprise at checkout.

The cart is also where a regular shopper can turn a one-off order into a routine, which leads to the subscription option described next.

Households buy milk, rice and cooking essentials again and again. Bhaansa lets customers set a subscription plan for items they need regularly, choosing how often they want delivery, so that the app takes over the work of remembering.

For customers, this removes the effort of reordering. For the business, it creates predictable demand and a stronger relationship with the household.

The subscription choice is presented in plain language within the cart, so that customers understand exactly what they are signing up for and can change or stop it whenever they like.

Payment is where trust is decided. Bhaansa accepts cash on delivery and the Khalti payment gateway, which together cover the preferences of most households. The customer chooses at checkout and always sees the total they will pay.

For cash orders, the delivery app records collection, which keeps the accounts accurate. For digital payments, the platform confirms the payment before the order is processed. Both paths end with a clear record that supports the team and the customer.

Refunds and failed payments are handled with the same care. The conversations about these edge cases were some of the most important in the project, because they determine how the service feels when something goes wrong.

After checkout, the order tracking screen shows the order progressing through its stages: placed, accepted, preparing, on the way and delivered. Each stage is marked as it happens, with the time recorded, so the customer always knows where things stand.

The delivery address and order number remain visible, and the customer can see when the rider is nearby. This visibility reduces the number of anxious calls to the team and improves the sense of reliability.

If a delay or change occurs, the app communicates clearly. Honest updates are valued more than silence, and they help the customer plan their day around the delivery.

The Bhaansa Delivery app is for authorised delivery partners only. When a new order is assigned, they are notified immediately and can see the customer's details and delivery location. The key information is on one screen, so they can act quickly.

Map support helps riders reach the address, and simple status actions move the order through accepted, picked up and delivered. Each action updates the customer's tracking screen, keeping everyone in step without extra effort.

The app is built to be easy to use for people on the road. Large controls, clear text and reliable notifications make it dependable in real working conditions.

A grocery platform needs a back office as capable as its front end. The team manages the catalogue, updating products, prices and stock, so the app always shows what can actually be delivered. Changes appear immediately, which keeps customers from ordering items that are not available.

Orders arrive in a clear queue where they can be followed from placement to delivery. When something needs attention, such as a stalled order or an unreachable address, the team sees it quickly and can step in.

Reporting gives the owners a view of how the business is doing: what sells, when customers order and how deliveries perform. That insight turns day-to-day activity into decisions about stock, offers and growth.